Dongfeng Cummins Group Customer Service Customized Service Winning Flag

In June 2018, Liao, general manager of Hubei Golden Leaf Storage and Transportation Company, came to Dongfeng Cummins Corporation and handed the banner with the eight characters of “professional, dedicated, honest, and efficient” to the head of the customer department of Dongfeng Cummins Group. Jia hands. After receiving the pennant, Gui Lijia said: "Customer satisfaction is a thing of the past. Our goal for customer service should be to manage the relationship between our customers and the company's future."
A banner printed with the words “professional, dedicated, honest, and efficient” was handed to Gui Lijia, head of the customer department of Dongfeng Cummins Group. A banner printed with the words “professional, dedicated, honest, and efficient” was handed to Gui Lijia, head of the customer department of Dongfeng Cummins Group.

The main business of Hubei Golden Leaf storage and transportation is warehousing and freight transportation, and special transportation of goods (containers). The company has high requirements for the standardization and standardization of transportation tools, so as to improve the production and transportation efficiency. In the face of market competition, gold leaf company's demand for equipment is also changing. Mainline transportation tends to be heavy-duty and containerized equipment; the degree of informatization of vehicles and equipment is more demanding; the vehicle is required to be more environmentally friendly, energy-saving, and safe; More professional, have innovation in technology and business model.

In addition, group customers are different from individual users, and group customers have many service targets and need more targeted service processes. Hubei Jinye Company is a group customer belonging to the production and operation of purchasing enterprise units. The objects that need to be served include: the decision-maker of the group customer, the person in charge of the car, and the user of the vehicle.

Dongfeng Cummins Group's customer management department, according to the characteristics of the group's customer management, and Golden Eagle's appeal in the core issues of vehicle economy, efficiency and safety, tailored the product lifecycle service value package for Gold Leaf:

Car selection stage: Dr. Kang's service to provide customers with model configuration

Three-Pack Period: Butler Service, Service & Maintenance, Parts Repair Package

Out of Three Guarantees: Service Extension

Vehicle Disposal: Remanufacturing

In January of this year, the Group's customer management department and Gold Leaf's management staff worked out the after-sales service plan. The entire after-sales service program completely eliminated the worries of the fleet management, effectively solved the vehicle's incurable diseases, and ensured the company's matching of Dongfeng. The high attendance and timeliness of vehicles for Cummins engines.

Dongfeng Cummins Group Customer Management Department and Gold Leaf's management staff worked out the after-sales service plan Dongfeng Cummins Group Customer Management Department and Gold Leaf's management staff worked out the after-sales service plan

Only five months later, in order to thank the Dongfeng Cummins Corporation Group's customer service department, Gold Leaf Company specifically sent a silk banner, indicating that it will purchase six more Concordia vehicles in the near future and hopes to sign a formal line guarantee program with Dongfeng Cummins as soon as possible. There will be more stable and close cooperation in the future.

The recognition of the company's value plan by the customers of Hubei Golden Leaf Group laid the foundation for further cooperation between the two parties. As the group customer management department of Dongfeng Cummins, we are committed to providing systematic, differentiated and customized “car, people, road and cargo” value solutions for the group's customers, and contribute a package of solutions for reducing costs and increasing efficiency.

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